PHILLIPS COUNTY HEALTH SYSTEMS RECEIVES PERFORMANCE LEADERSHIP AWARD FOR PATIENT PERSPECTIVE
As part of the 2021 National Rural Health Day celebration in November, Phillips County Health Systems was notified that it had been recognized by the Chartis Center of Rural Health and the National Organization of State Offices of Rural Health (NOSORH) with a Performance Leadership award in Patient Perspective.
"We are so blessed to have received this award,” exclaimed Jennifer Dodds, Chief Experience Officer. “At PCHS we continue to strive for ‘Patient-Centered Excellence’ by providing patient-centric care for every patient, every time, from door to discharge and beyond."
“We are proud to mark this year’s National Rural Health Day by recognizing rural hospitals’ steadfast commitment to serving their communities and delivering high quality care,” said Michael Topchik, National Leader, The Chartis Center for Rural Health. “In the face of tremendous challenges, these top quartile performers continue to exemplify the power of rural and create a blueprint for excellence in quality, outcomes and patient perspectives.”
Patient Perspective is measured by the patient satisfaction surveys (HCAPs) that are a requirement for all hospitals to collect and submit from their hospital inpatients.
Tara Overmiller, Chief Strategy Officer for Phillips County Health Systems shared this about receiving the Patient Perspective honor, “It is humbling and so rewarding to be recognized for top performance among all rural hospitals in the United States for patient satisfaction. I could not be prouder of our team and medical providers for their hard work and dedication to excellence in patient care and comfort. Thank you all for making Phillips County Health Systems one of the best in the nation.”
Pictured are Dr. Tyson Wisinger and Vickie Gibbs, Director of Nursing.